V98's Commitment to Members

V98 Responsible Gaming
– Play Safe, Play Smart

V98 believes gambling should be enjoyable entertainment, not a burden. We provide tools, guidance, and support to ensure every member plays within healthy, balanced limits.

Self-Control Tools Play Time Limit Self-Exclusion 24/7 Support

Protective Tools We Provide

Six key features to help you stay in control while playing at V98

Daily & Weekly Deposit Limits

Set a daily, weekly, or monthly deposit limit directly from your account. Once the limit is reached, the v98 system will automatically block any additional transactions until the next reset period.

Session Play Time Limit

Set your maximum session play time. When the set time is nearly up, v98 will send an in-app reminder. This helps you avoid unintentionally extended sessions.

Cooling-Off Break

Choose a break period of 24 hours, 7 days, or 30 days. During this time, you will not be able to login or place any wagers — giving you space to breathe and reassess.

Self-Exclusion

If you feel that gambling is beginning to have a negative impact, you can activate self-exclusion for a period of 6 months to 5 years. Your account will be locked and inaccessible for the duration of that period.

Play Activity Report

Review your betting history, total play time, and deposit records at any time through the v98 account dashboard. Full transparency helps you make smarter decisions.

24/7 Support & Counselling

The V98 support team is available to assist you at any time. If you or a loved one needs help with gambling habits, reach out to us via live chat for guidance and referrals to appropriate specialists.

Important Notice: Online gambling is for entertainment purposes only. Never gamble with money you cannot afford to lose, borrowed money, or funds set aside for essential family needs.

What Is Responsible Gaming?

Responsible gaming means playing within your limits — in terms of time, money, and emotions. At v98, we view gambling as a form of entertainment to be enjoyed with full awareness, not as a way to solve financial problems or relieve life's stress.

Many of us play Slots or Live Casino purely for fun, and that is the true purpose of this platform. When gambling starts to feel like an obligation, or when you begin chasing losses with larger wagers, those are warning signs you should take seriously.

V98 is more than a gaming platform — we are a partner who genuinely cares about our members' well-being. That is why we invest in protection tools, support staff training, and ongoing awareness campaigns throughout the year.

Signs of Problem Gambling

It is important to recognise the early warning signs before they develop into a more serious problem. Here are some indicators to watch for in yourself or those around you:

  • Frequently thinking about gambling even while working or spending time with family.
  • Chasing losses — continuing to gamble in hopes of recovering money already lost.
  • Gambling with money intended for bills, food, or family necessities.
  • Lying to family or friends about how much time or money you have spent on gambling.
  • Feeling anxious, irritable, or distressed when attempting to stop or reduce gambling.
  • Borrowing money or selling assets to fund gambling.
  • Neglecting work, family, or social responsibilities due to excessive time spent gambling.

If you recognise two or more of the signs above in yourself, we encourage you to use the V98 self-control tools or contact our support team immediately.

Self-Check: Are You Playing Responsibly?

Answer the following questions honestly. If you answer "Yes" to three or more questions, consider seeking help.

1

Have you ever gambled longer than you originally planned?

2

Have you ever felt the need to gamble with increasingly larger amounts of money to get the same thrill?

3

Have you ever tried to cut back or stop gambling but failed to do so?

4

Has gambling ever caused you to neglect work, studies, or family responsibilities?

5

Have you ever borrowed money or sold something to fund your gambling?

6

Have family members or close ones ever expressed concern about your gambling habits?

If three or more of your answers are "Yes", we recommend activating the self-exclusion feature or contacting the V98 support team for further guidance.

Healthy Gaming Tips at v98

Here are some best practices we recommend to all V98 members to ensure a fun and controlled gaming experience:

  • Set a budget before you play — decide how much you are comfortable spending on entertainment and stick to that amount.
  • Treat gambling as entertainment — just like watching a movie or dining out, it is an entertainment expense, not an investment.
  • Take regular breaks — get up, stretch, and step away from the screen for at least a few minutes every 45 minutes.
  • Never gamble when you are emotionally unstable — stress, sadness, or anger can cloud your judgment and lead to poor wagering decisions.
  • Accept losses gracefully — losses are part of the game. Never chase losses with larger wagers.
  • Use the V98 deposit limit tool — set a weekly deposit limit in your account settings to keep your spending consistently in check.
  • Inform your loved ones — talking openly with family about your gambling habits can help you stay accountable.

How to Activate Self-Control Tools at V98

Using the self-control tools at V98 is straightforward and can be done on your own without contacting customer support. Follow these steps:

  1. Log in to your V98 account via the website or mobile app.
  2. Go to Account Settings at the top right corner of your profile.
  3. Select tab Responsible Gaming in the settings menu.
  4. Choose the type of control you want: Deposit Limit, Time Limit, Cooling-Off Break, or Self-Exclusion.
  5. Set your preferred limit or period and click Save Settings.
  6. Changes that increase protection (e.g., lowering your deposit limit) take effect immediately. Changes that reduce protection require a 24-hour waiting period.

If you encounter any difficulties, the V98 support team is ready to assist via live chat available 24 hours a day, 7 days a week.

FAQ – Responsible Gaming

No. For your safety and well-being, self-exclusion cannot be reversed before the set period ends. This is a deliberately designed protective measure to support members who genuinely need a break. Once the period expires, your account will not be automatically reactivated — you will need to contact support to resume.

Yes, deposit limits can be changed. However, if you wish to raise your deposit limit (e.g., from RM500 to RM1,000 per week), the change requires a 24-hour waiting period before taking effect. Conversely, if you wish to lower your limit (stricter protection), the change takes effect immediately.

Your account balance remains safe throughout the self-exclusion period. You may contact the V98 support team to process a withdrawal of your balance even while your account is under self-exclusion. Your funds will not expire or be lost.

v98 uses a multi-layered detection system to identify re-registration attempts by members currently under self-exclusion. Any new account identified as belonging to an excluded member will be closed immediately and the balance refunded.

Yes. v98 strictly enforces a minimum age requirement of 18 years through the KYC verification process during registration. Valid identification documents are required before any account can make a deposit or place a wager. We also encourage parents to use parental control software on devices shared with children.

Play Safe with V98

Register today and enjoy a fun gaming experience with industry-leading self-control tools designed to keep you playing within healthy limits.

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